Privacy Policy
Beta version · Last updated November 14, 2026
Callkeel is in beta. This policy describes how the app works today and will be updated as the product grows. We'll email you before any material change.
Your calls stay on your own computer. Audio is never stored. Callkeel doesn't train AI on your calls, and tells its transcription provider not to either.
Who we are
Callkeel is a desktop app that coaches salespeople during their calls. It is operated by Kenneth Muchuku, doing business as Callkeel, in Alberta, Canada ("Callkeel", "we"). Questions or requests about your data: privacy@callkeel.com.
What we collect and where it goes
| What | Stored | Shared with |
|---|---|---|
| Call audio | Never. It is streamed live for transcription and then discarded. | Passed through our server to Deepgram, which turns it into text. |
| Transcripts, your notes, scores, recaps | On your computer only, in the Callkeel app folder. Our server does not keep a copy. | The transcript passes through our server to Anthropic, which produces the coaching and scores. |
| What you sell, and any call prep you paste in | On your computer. | Sent to Anthropic with each call, so coaching fits your product. |
| Consent confirmation | On your computer, with each call: the time you confirmed everyone was told the call is transcribed. | Nobody. |
| Account details | On our server: your email, your password (stored only as a one-way hash), your plan, and your monthly usage (call minutes and amount of AI used). | Cloudflare, which hosts our server and database. |
| Payment details | We never see or store your card number. | Stripe handles payments. We keep your Stripe customer ID and subscription status. |
| Beta sign-up | Your email and, if you tell us, the kind of calls you run. We don't store your IP address. | Cloudflare, which hosts the database. |
| Error log | On your computer. It records what went wrong (error messages, call length, word counts) and never transcripts, notes, call titles or keys. | Nobody, unless you copy it and send it to us. |
If you choose to use your own Deepgram and Anthropic API keys instead of a Callkeel account (Settings → Advanced), calls go straight from your computer to those companies under your own agreements with them, and don't pass through our server. Your keys are stored encrypted by your Mac's Keychain.
The companies we use
- Deepgram (United States): live transcription. Callkeel sends Deepgram's opt-out from model training with every call.
- Anthropic (United States): live coaching, scoring and "ask about this call". Anthropic does not train its models on data sent through its commercial API.
- Cloudflare: hosts our server and database.
- Stripe: payments and subscriptions.
- Google Workspace: our email, if you write to us.
These companies may process data outside Canada, mainly in the United States. Each keeps data only as long as its own terms allow. We are putting data processing agreements in place with each of them.
What we don't do
- We don't store call audio.
- We don't keep your transcripts, notes or scores on our servers.
- We don't train AI on your calls. If that ever changes, it will be something you opt into, never something switched on for you.
- We don't sell your data or share it for advertising.
Recording consent
Callkeel asks you to confirm before every call that everyone on it has been told it is being transcribed. You are responsible for giving that notice and getting any consent the law requires where you and the other people on the call are. Some places require every person's consent.
How long we keep things
- Audio: not kept.
- Your saved calls: on your computer until you delete them. Delete a call in the app, or delete the Callkeel folder to remove everything.
- Account details and usage: while your account is open. We delete them within 30 days of a request, except what we must keep by law, such as payment records.
- Beta sign-ups: until the beta ends or you ask us to remove you.
Your rights
You can ask us to show you the personal information we hold about you, correct it, give you a copy, or delete it. Email privacy@callkeel.com and we'll answer within 30 days. Depending on where you live, you may also have rights under Canadian privacy law (PIPEDA), the GDPR or US state laws such as the CCPA, and you can complain to your local privacy regulator. In Canada, that is the Office of the Privacy Commissioner of Canada.
Who Callkeel is for
Callkeel is for adults using it for work. It isn't meant for anyone under 18, and we don't knowingly collect their information.
Security
Connections to our server are encrypted. Passwords and sign-in tokens are stored only as one-way hashes. API keys on your computer are encrypted by your Mac's Keychain. No system is perfectly secure; if we learn of a breach affecting your information, we'll tell you as the law requires.
Changes to this policy
We'll email account holders at least 30 days before a material change takes effect, and update the date at the top of this page.