Terms of Service

Beta version · Last updated November 14, 2026

Callkeel is in beta. Features, limits and prices may change while we learn what reps need. We'll email you before any material change to these terms.

1. Using Callkeel

• Callkeel is provided by Kenneth Muchuku, doing business as Callkeel, in Alberta, Canada ("Callkeel", "we"). These terms are an agreement between you and us.
• You must be 18 or older and use Callkeel for your work.
• Keep your password private. You are responsible for what happens under your account. One account is for one person.
• If you use your own Deepgram and Anthropic API keys instead of a Callkeel account, you are also bound by their terms and pay their charges directly.

2. Recording and consent

You are responsible for telling everyone on a call that it is being transcribed, and for getting any consent the law requires where you and they are. Some places require every person's consent. Callkeel asks you to confirm this before each call; confirming when it isn't true breaks these terms.

3. What you may not do

• Use Callkeel on a call without giving the notice above, or in breach of any law.
• Use it on calls your employer or client has not allowed you to transcribe.
• Share your account, resell Callkeel, or try to get around plan limits.
• Copy, reverse engineer, overload or interfere with Callkeel or its servers.

We may suspend or close an account that breaks these rules.

4. Your content

Your transcripts, notes, scores and product descriptions are yours. They are saved on your computer. We don't claim any rights to them and don't use them to train AI. Our Privacy Policy explains how they're handled.

5. Coaching and scores

Callkeel's prompts, need summaries and scores are produced by AI from an automatic transcript. They may be wrong or miss things. Use your own judgement, and don't rely on them for legal, financial or employment decisions about anyone.

6. Plans and payment

• The free plan includes a set number of call minutes each month. Paid plans include more. Current limits and prices are shown in the app.
• Paid plans are billed monthly in advance through Stripe and renew automatically until you cancel.
• You can cancel at any time in the app (Settings → Manage billing). Your paid plan stays on until the end of the month you've paid for, then moves to the free plan. We don't refund partial months, except where the law requires.
• If we change a price, we'll email you at least 30 days before it applies to you.

7. Availability and changes

Callkeel is provided as it is, during a beta. We work to keep it running but don't promise it will be error-free or always available. We may change or remove features; if a change materially reduces what you've paid for, you can cancel.

8. Liability

To the extent the law allows, Callkeel is not liable for indirect or consequential losses, such as lost sales or lost profits, and our total liability to you for any claim is limited to the amount you paid us in the 12 months before the claim, or CAD $100 if you paid nothing. Nothing in these terms limits rights you have that the law says cannot be limited.

9. Ending your use

You can stop using Callkeel at any time and delete it along with its folder, and ask us to delete your account. We can end your access with 30 days' notice, or straight away for a serious breach of these terms.

10. Changes to these terms

We'll email account holders at least 30 days before a material change takes effect. Continuing to use Callkeel after that means you accept the change.

11. Law and contact

These terms are governed by the laws of Alberta and the federal laws of Canada that apply there. Questions: support@callkeel.com.